The program is designed to automate processes, relationships with customers. PGCSoft CRM Express Professional helps to organize the effective work of sales, marketing and service at all stages of customer interaction.

Common features CRM Express Professional:

1. Manage customer base, a detailed description of each client and contact person, changes the state of relations with customers, the ability to quickly enter and access customer information;
2. Manage your contacts with clients, given the history of contacts with clients, registering clients' needs, rapid transmission of information between departments, planning, contacts;
3. Planning and control activities, coordination of work in time, the system of reminders and issuing assignments;
4. Management of business processes to work with clients, the establishment of regulations to work with clients and patterns of action, sales, service complaints;
5. Sales management, creation of technology sales of various product groups, managing the stages and phases of the sale, the creation of standard templates of action, the mechanism of the preparation of commercial offers that mechanism operational management and analysis of the sales cycle - "hopper" of sales;
6. Integration with financial and accounting software allows you to create a common information space to work with clients;
7. Marketing Management - segmenting customers, manage marketing companies, evaluating the effectiveness of advertising and marketing campaigns;
8. Questioning - gathering information about customers, products, competitors, regions. Analysis of the questionnaires;
9. Telemarketing - providing mass of outgoing calls from customers for a given scenario conversation, contact and registration forms;
10. Service and warranty service. Accounting for goods in services: by serial number, date and type of service, management service addresses customers, manage service order treatment;
11. Multivariate analysis of sales, ABC's sales analysis, analysis of work with clients, the performance of employees, analysis of client base;
12. The knowledge base for sales, products, competitors, service, structuring of information, a keyword search, quick access to information;
13. Privacy policy, setting user access rights to information, providing the user access only to information on its customers;
14. Facilitating routine tasks, integration with e-mail, report preparation, assistant commissioning of new customers, find clients twins, batch-processing clients, filters.
15. And much more ......

For more and detailed information should refer to the home page of the program.
Among the most characteristic features is to provide multi-user mode and complete adaptation to a network.


CRM Software CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, E-mail Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled. Allows for any number of simultaneous users to an address book.

Professional Edition This is a multi user edition meant for one or more users. This edition can share databases on a network on more than one computer.

Easy to use
Menu items can be switched off to only show what you need. This simplifies the program to make it easier to learn and use.

Fax and Call management
Send Faxes, make calls with dial-up and call-timing

Email Client
Fast, Multi-threaded Email with Templates and Mail merge for Email Send and Receive

Reports
Create Sales performance and management reports quickly and easily

Some outstanding features:

Address Book

* View and edit all communications with a contact immediately including emails sent and received
* Changes made to a contact is immediately available to all users on the network
* All changes made via synchronization is immediately available on the network
* Any number of custom fields can be added
* Auto-dial from any contact number
* Communicate via Email, Fax and SMS. Store communicated messages by contact for easy retrieval.

Email

* Synchronize email with computers not always connected to the network
* Advanced set of rules allow you to
o Parse email messages to CSV files
o Auto-add new contacts to email lists
o Auto-remove contacts from email lists
o Auto-reply with templates
o Auto-create new contacts from email messages

* Share email - email changes are immediately available to all users
* Manage email lists

Windows 2003, Windows Vista, Windows Server 2008, Windows NT, Windows 7, Windows XP, Windows 2000